Last updated: May 27, 2025
Thank you for shopping at Nuvano. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully.
Returns
You have 7 calendar days from the date you received your item to request a return.
To be eligible for a return, your item must meet the following conditions:
• The item must be unused and in the same condition that you received it.
• It must be in its original packaging.
• You must provide a valid proof of purchase.
To initiate a return, please contact us at infonuvanoshop@nuvanoshop.com with your order number and reason for the return.
Return Shipping
• Customers are responsible for paying the shipping costs for returning any items.
• Shipping costs are non-refundable.
Non-returnable Items
• Products that have been used or are not in their original packaging are not eligible for return.
Sale Items
Discounted items are eligible for return under the same conditions as regular-priced items.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your return.
• If approved, your refund will be processed as store credit.
• In certain exceptional cases (such as defective or incorrect items), we may issue a full refund to your original payment method.
Contact Us
If you have any questions about our return policy, feel free to contact us at:
Email: infonuvanoshop@nuvanoshop.com